A school secretary’s role is often overlooked. From tracking attendance to addressing school issues and helping students and teachers navigate challenges, it involves many tasks. But at Jimmy Carter High School, secretary Natalie Lopez has become a vital support system for students, staff, and parents alike.
Lopez’s journey to becoming a school secretary started with a simple desire: to be there for others.
“I wanted to work as a school secretary because I enjoy providing organizational support in a dynamic environment,” Lopez said. “I thrive in roles that require multitasking, communication, and problem-solving, and I love the idea of contributing to a positive school atmosphere.”
Her path to the position wasn’t immediate. Before landing her current role, she held several other positions in the school system.
“I used to work at Juarez-Lincoln High School in 2016. I was one of the counselors’ clerks there, then I moved on to being the TSI proctor at Juarez,” Lopez said. “Then in September 2021, I saw an opening at Jimmy Carter High School for an attendance clerk and decided to make the move.”
Working in a school environment means encountering a variety of challenges, including dealing with upset parents. Lopez has learned that staying calm and professional is key to handling difficult situations.
“If it’s a parent, I listen carefully, gather necessary information, and provide any assistance I can,” she said. “If needed, I involve the appropriate teacher or administrator to address the issue. My goal is always to de-escalate the situation, provide support, and find a resolution that aligns with school policies while maintaining a positive and welcoming environment.”
Lopez believes that success in her role comes from clear and respectful communication with students, parents, and staff.
“The most important aspect of communication in a school office is clarity and professionalism,” Lopez said. “Since I interact with students, parents, teachers, and administrators daily, it’s crucial that my communication is clear, concise, and respectful. Whether speaking in person, on the phone, or via email, I ensure that my messages are easily understood and free of ambiguity. Additionally, active listening is key—I fully understand concerns before responding so I can provide accurate information or direct people to the right resources.”
Through her work, Lopez makes a difference at Jimmy Carter High, offering guidance and support to those who need it. While a school secretary’s role may not always be in the spotlight, Lopez’s dedication ensures that students, staff, and parents always have someone they can count on.
